AI support for administrative work responds quickly, 24 hours a day.
For civil affairs, an accurate response at every moment matters. Informe provides immediate complaint handling and solutions.
From receiving a complaint to connecting the right department, guidance flows naturally
Operating hours, application methods, required documents, processing times—public institutions face a flood of repetitive civil inquiries every day. Informe understands the citizen's question, handles frequently asked guidance directly, and naturally connects to the relevant department only when further verification is needed.
- Automatic guidance for frequently asked complaints
- Guidance on application procedures and required documents
- Integrated extension management for automatic connection to the right department
- Response to foreign nationals' inquiries
Even outside working hours, civil affairs response never stops
At night and on holidays, everyday civil complaints and administrative inquiries keep coming in. Informe answers simple inquiries immediately and, for general complaints, summarizes the content and forwards it to the responsible department. From intake to recording to guidance, everything is handled automatically with no complaint left behind.
- Instant response to simple inquiries
- Automatic summary and forwarding of complaints
- Automatic SMS guidance delivery
- Automatic identification of the jurisdictional department
It assesses urgent situations and connects you to a staff member immediately.
In situations requiring urgent response, fast judgment and accurate routing matter. Informe analyzes the complaint, classifies whether it is urgent, and immediately connects to the relevant agency or on-duty officer.
- Automatic classification of urgent situations
- Direct connection to on-duty officers and related agencies
- Accurate location information extraction
- Situation guidance and waiting messages provided
- Situation confirmed
- Urgent situation classified
Text message
[Hanguk City Hall Duty Office] Your report has been received.
Informe's core technologies for civil affairs response
Human-like voice interaction
It provides a civil-affairs guidance experience with a natural conversational flow that listens, speaks, and waits without interruption.
Automatic learning of dynamic data
It automatically learns institution websites, notices, and administrative guidance materials to provide civil-affairs guidance aligned with the latest standards.
Call transfer that preserves the complaint's context
While retaining the complaint content the AI has understood, it connects to the responsible department or on-duty officer only when necessary.
Enterprise-grade security and scalability
On a stable infrastructure that meets public-institution security standards, it can reliably handle large volumes of civil-affairs calls.
Reduce repetitive work and make administration more efficient
