From delivery inquiries to return requests, Informe handles it all
It reliably handles the speed and scale of logistics operations and customers' urgent, emotional situations
- Current location: dispatched from Dongtan HUB
- If you're away, it can be left at your door
It handles delivery inquiries and delay responses all at once
Informe instantly answers the most frequently repeated question, “Where is my package?” It predicts problems before they occur to quickly ease customer anxiety, so agents can focus on complex issues.
- Real-time delivery status updates
- Delay reasons and revised schedule guidance
- Automatically absorbing repetitive inquiries
Real-time location link
Currently at Dongtan HUB
Size change notification message
Pickup booked Wed 5/13, 10-12:00 Exchanged item expected to arrive Fri 5/16
Return and exchange requests, handled faster and more accurately
Informe checks step by step and processes return and exchange requests for various reasons—product defects, mis-shipments, simple change of mind. It clearly guides complex procedures to reduce customer inconvenience and ease the support burden.
- Automatic classification of return/exchange reasons
- Structured collection of required information
- Procedure and schedule guidance
Even at moments when inquiries surge, responses never stop.
During promotions, holiday seasons, and delivery-delay issues, inquiries spike sharply. Informe is designed to handle large volumes of calls simultaneously, continuing stable customer support even during call surges.
- Simultaneous multi-call handling
- Real-time operations monitoring
- Stable support even amid chaos
Informe's core technologies applied to logistics support
Ultra-low-latency voice interaction
It responds seamlessly even during delivery inquiries and delays, minimizing wait times.
Real-time order/delivery system integration
It integrates with logistics and order management systems to instantly provide delivery status and estimated arrival times.
Architecture for high-volume simultaneous call handling
It reliably handles millions of simultaneous inquiries even during peak seasons and promotions.
Real-time quality monitoring and operations dashboard
It manages and logs traffic spikes and response quality in real time to maintain operational stability.
Automate logistics customer support with Informe
